Terms of service

Resolve Lab investigates a problem you bring to us and provides findings and a recommended way forward. We provide research, analysis and judgement.

We do not guarantee a solution or any particular outcome. Some problems have no clean answer, and we will say so if that is what we find.

Submitting a problem is a request, not a contract. We review most submissions within 24 hours and may accept or decline any submission.

Fixed-price services require a 10% deposit at submission. If we decline the project, the deposit is refunded in full.

If we accept, the deposit forms part of the total fee. The remaining balance is due within three business days after delivery.

Custom Engagements are submitted without payment. We propose scope, price and timing, and a 10% deposit is due once terms are agreed.

Most accepted problems receive findings within 48 to 72 hours. That period begins only after the project is accepted and all required information has been received. More complex projects may take longer, with timing confirmed after review.

Worldwide travel is included subject to safety and logistical feasibility. Locations requiring exceptional security, specialist transport or unusual access may be declined or quoted separately.

We treat your submission as confidential. We do not publish client names, problems or findings.

The quality of our work depends on accurate information. You agree to give us honest and complete information, and reasonable access to the people and material we need.

Our recommendations are advice. Decisions and their consequences remain yours. Our liability is limited to the fee paid for the service.